Customer Service Specialist - City of Arkansas City

Customer Service Specialist

(Finance Department)

This position performs a variety of routine and complex tasks in providing customer service and processing for various utility tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required. Candidate must possess excellent customer service skills. The ability to handle cash/close a cash drawer required & must be able to become bonded. Bilingual preferred.

Candidates must possess a high school diploma/acceptable equivalent. Associate degree or vocational school training in business administration, finance or related field preferred. Possess a valid driver’s license with a safe driving record as determined by the employer necessary.

The successful applicant must pass post-offer, pre-employment drug/alcohol screens along with physical capacity profile, background checks. A credit history check is also required for this position.

Pay Range: $13.05/hour (entry) - $17.66/hour (maximum).

The City of Arkansas City provides an excellent benefits package including family health and dental insurance, life insurance and KPERS retirement benefits.

Please apply through our website at:  https://www.governmentjobs.com/careers/arkcity/

EOE/ADA

 

 

CITY OF ARKANSAS CITY

CUSTOMER SERVICE SPECIALIST

Department: Finance                                                                                      Pay Range:  17

Division: None                                                                                                Location: City Hall    

FLSA:  Hourly, Non-Exempt                                                                                              

Work Shift:  Generally M-F (unless otherwise neccessary)                              

Work Status:  Full-Time            

PCP Level: 1 - Sedentary Work                  

KPERS: KPERS Covered Position                                                                                                                                      

Residency: None                    

Response Time: None                                                                                                                                                                                                                          

Cell Allowance: No          

 

City Manager Signature: -ON FILE-                                                                   Date Approved: -ON FILE-

GENERAL OVERVIEW OF POSITION AND RESPONSIBILITIES

Performs a variety of routine and complex tasks in providing customer service and processing for various utility/municipal court tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required.

 

SUPERVISION RECEIVED

Works under the general guidance and direction of the Finance Director.

 

SUPERVISION EXERCISED

None.

 

ESSENTIAL FUNCTIONS

Essential functions of the job may include but are not limited to the following:

• Professionally greets and assists the public.
• Responds to citizens, telephone and written inquiries.
• Completely and accurately processes actions for various utility/municipal court tasks.
• Correctly understands, prepares, and mails utility bills.
• Receipts various fines and fees.
• Monitors and processes delinquent accounts.
• Prepares monthly and quarterly reports.
• Calculates annual sewer average.

 

NON-ESSENTIAL FUNCTIONS

• Provides backup to related positions.
• Completely and accurately prepares professional reports and correspondence.
• Attends training, workshops, and seminars as determined by the employer.
• Performs other duties as assigned.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of computers, electronic data processing, modern office practices and procedures.
• Some knowledge of billing principles and practices.
• Ability to perform arithmetic computations accurately and quickly.
• Ability to communicate effectively verbally and in writing.
• Ability to establish successful working relationships.
• Ability to work and communicate well with customers.

 

COMMITMENT TO MISSION AND ORGANIZATIONAL VALUES

It is each employee’s commitment to uphold these core values while representing the City of Arkansas City in carrying out municipal duties as public servants. These values should form the basis for interactions with the general public, with other agencies and with each other.

 

Mission

The City of Arkansas City strives to provide a high quality of life for its citizens by furnishing a variety of efficient services in a professional, courteous manner.

 

Statement of Organizational Values

We value Professional Ethics, which includes:

• Honesty
• Compassion
• Fairness
• Confidentiality
• Reliability
• Stewardship of resources
• Respectfulness
• Non-discriminatory behavior
• Professionalism & personal courtesy

 

We value Commitment to Citizens through Customer Service, which includes:

• Courteous interaction with the public
• Pride & ownership
• Programs that address citizen needs
• A sense of urgency and responsiveness
• A service-oriented approach to patrons
• Listening as well as hearing

 

We value Commitment to Excellence, which includes:

• An ability to see the big picture
• A sense of pride
• A commitment to employee knowledge
• Employee professionalism
• Accountability
• Teamwork
• Protection of health, safety & public welfare
• A willingness to embrace change
• A commitment to organizational goals
• Clear communication

 

EDUCATION AND EXPERIENCE

• Two years of college level training including specialized course work in general office practices such as typing, accounting and data processing preferred.
• Two years related experience preferred.
• Any combination of above at the discretion of the City Manager.

 

CERTIFICATION(S) AND LICENSE(S)

• Must possess a valid driver’s license with a safe driving record as determined by the employer.

SPECIAL REQUIREMENTS

• Must be bondable.

 

PRE- EMPLOYMENT TESTING

Components of the following pre-employment testing may be conducted and must be successfully completed by the employee:

• Computer and math skills testing.
• Customer service skills testing.
• Criminal history background checks.
• Credit check.
• Physical Capacity Profile – Level 1.
• Drug screen.
• Alcohol testing.

 

WORK ENVIRONMENT AND CONDITIONS

The work environment and conditions described here are encountered in performing the essential functions of this position. While performing the duties of this job, the employee occasionally works in outside weather conditions.  The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

 

ESSENTIAL PHYSICAL FUNCTIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

Must meet Level 1 in Department of Labor’s Dictionary of Titles – Light Work exerting up to 10 pounds of force occasionally, an/or up to 10 pounds of force frequently. Required walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls. Involves walking, sitting, standing, climbing, stooping, crawling, kneeling, and stretching as required. May also require long periods of looking overhead.

GENERAL COMMENTS

This job description is intended to identify and illustrate the kinds of duties that may be assigned. It should not be interpreted as describing all of the duties that may ever be required or be used to limit the nature and extent of assignments given. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Arkansas City is an At-Will employer.

 

 

 

I, __________________________________________, have read and understand the information contained herein.

                                (Print Name)    

 

 

_________________________________________________                             _______________________

                                            Signature                                                                       Date