City of Park City                                                                                   POLICE DEPARTMENT

POSITION SUMMARY

Under the direct supervision of the Information Technology Manager, the Information Technology Assistant installs, maintains, tests and repairs computer systems and networks. Utilizes intermediate technical knowledge to implement and support I.T. initiatives. Provides technical support and resolves problems of a moderately complex nature. May assist users and/or departments in implementing requests or proposals.

ESSENTIAL FUNCTIONS

·         Performs general problem solving and assistance on diverse software applications and hardware systems for department users.

·         Provides individual and/or group instruction and trains staff on new or updated technologies.

·         Performs varied technical assistance and maintenance duties; maintains and updates records management systems; documents projects; writes and maintains user instructions.

·         Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.

·         May input and reconcile billing information from record keeping system.

·         Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.

MARGINAL FUNCTIONS

• Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Participates in research and development initiatives and provides assistance in the implementation of new technologies.
• Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate in technology projects with large scope and broad organizational impact.
• Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
• Performs miscellaneous job-related duties as assigned.

POSITION REQUIREMENTS

Experience: Two years of similar or related experience is preferred. Employee is expected to have acquired the necessary information and skills to perform the job reasonably well within twelve months of employment.

Education: A high school diploma or GED or equivalent is required. Some technical training or some college credit is preferred. An employee in this position must be willing to attend additional training as available for network access. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.

Technical Skills:

·         Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.

·         Knowledge of Microsoft Windows-based workstations and servers. Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications. Knowledge of current technological developments and trends in area of expertise.

·         Records maintenance skills.

·         Ability to provide functional direction to other technical support staff or employees.

·         Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

 ·        Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

·         Ability to analyze and resolve computer problems.

·         Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Problem Solving: Problem solving is a factor in this position. This employee encounters problems with network systems, software applications, hardware and vendors. The employee works together with the Information Technology Manager to resolve issues.

Decision Making: Some independent decision making is involved in this position. This employee makes decisions about resolving problems, implementing solutions and performing daily duties in the most efficient manner.

Supervision: This position is directly supervised by the Information Technology Manager but will at times be subject to supervision from the Chief of Police.

Financial Accountability: This employee is responsible for department equipment and resources and is required to be able to be bonded.

Personal Relations: Daily contact with the general public, co-workers and supervisory personnel and the organization's governing body is expected.

Working Conditions: Adverse working conditions existing within this position are minimal, however there will be times the position will be expected to be exposed to crime evidence (videos and or images etc.) that could be disturbing. Occasional work in outdoor weather is possible.

Physical Requirements: Physical activity associated with working in an office setting is required to perform the daily duties of this position. Must be capable of working around and under office furniture. Occasional physical work may be required for installing cabling, wiring and hardware.

Background Check:  Successful candidates will be subject to a criminal background check prior to starting work. The employee must be able to pass a background check that meets security requirements for access to the Kansas Criminal Justice Information Systems (KCJIS).

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.